Anti-Spam & Anti-Virus Frequently Asked Questions

Questions about how the service works

• What equipment/systems do I need?
• In what countries is the service available?
• In what languages is the service available?
• How does the service work?
• What is involved in activating my service?
• How will my users' email experience change?
• How secure is my mail going to and from the Spam and Virus Filtering Servers?
• What are your service level agreements?

Questions about how the Spam and Virus Protection works (COMING SOON)

• How does the service detect viruses?
• How does the service detect spam?
• Can users make their own adjustments to spam settings and allowed senders?

What equipment/systems do I need? Email Message Security works with all common email servers, including Microsoft Exchange Server, Lotus Domino, Postfix, Sendmail, Macintosh OS X Server, and Novell Groupwise. The Message Security service can be also be used with most service providers and ISPs, but for filtering inbound email only.

In what countries are the services available? Currently, these services are available in North America, EMEA, and Asia.

In what languages is the service available? The Email Message Filtering, Security and Discovery services provide an administrator interface in English. The end-user interface is available English, French, German, Japanese, and Spanish.

How does the service work? You change your MX records to point your email traffic through our Email Security Servers. To fully protect your organization, We recommend that all customers configure their gateway to accept email traffic (port 25) for only the Stealthnetworking, Inc. IP range. After activation, you can add users through the Administration Console and configure your filtering policies.

What is involved in activating my services? After you place your order, we send you an email with an activation key to access our simple activation wizard. Then, you will need to work with your email administrator or ISP to switch your MX records (information that directs your email flow). MX record changes usually take two to four days to propagate completely. We provide step-by-step instructions to help you through the activation process. After activation, you can set up your message filtering policies, and if you've purchased Message Discovery, configure message archiving for your organization.

How will my users' email experience change? Your users will no longer have to spend hours sorting through spam. You will also see a tremendous reduction in your overall in email traffic (Our Email Message Security Serivce stops the bad traffic on the Internet). Also, most customers notice a dramatic drop in their mail server utilization on the first day the service is enabled. This gives you more scalability with your existing systems.

How secure is my mail going to and from the Spam and Virus Filtering Servers? Since the services processes email in real-time (the RAM memory of our systems in our data centers) valid messages are not written to disk and cannot be lost. Additionally, you as a customer can configure the service to deliver your messages via Transport Layer Security (TLS). TLS can be configured for outbound email as well. If a TLS connection cannot be established, the message will be returned rather than sent over a standard connection.

What are your service level agreements? The agreement provides 99.999% service level assurance for email processing. To ensure that our customers are protected against the new and evolving threats, we continually update our anti-spam and anti-virus filters and technology. Plus, your service is automatically updated with the latest protections, so you never have to download any upgrades or patches.

---